Last updated: 25 July 2026

These Terms and Conditions govern all tours and services provided by Lebanon Tours Online, operated by Mr. Fadi Eid of Badaro Street, Beirut, Lebanon ("we", "us", "our"). By booking a tour or using lebanontoursonline.com, you ("the Client") agree to these terms. Please read them carefully before booking.

1. Definitions

• "Tour" — any guided trip, excursion, transfer or activity we provide.
• "Booking" — a confirmed reservation for a Tour.
• "Client" — the person making the Booking and everyone in their party.

2. Booking and confirmation

• Bookings are processed through Bokún, our third-party booking platform. Booking, payment, amendment and cancellation are handled according to Bokún's own protocols and terms, in addition to these terms. Where Bokún's process differs from these terms on a procedural matter, Bokún's process applies.
• You may also enquire by email or WhatsApp, but a Booking is only confirmed once you receive written confirmation from us. A request alone does not create a contract.
• The person making the Booking confirms they are at least 18 years old and are authorised to accept these terms for everyone in their party.
• You are responsible for the accuracy of the details you give us, including names, contact number, pickup address and tour date.

3. Prices

• Prices are shown in US Dollars (USD) and are quoted per person unless stated otherwise on the tour page.
• What is included in each Tour is set out in that Tour's description on its own page. Please read it before booking.
• Anything not listed in the Tour description is not included — this typically covers entrance tickets, meals, drinks, personal expenses, tips and travel insurance unless the description says otherwise.
• We may change advertised prices at any time, but confirmed Bookings are not affected.

4. Payment

Payment terms — including any deposit and when the balance falls due — are agreed with you at the time of booking and confirmed in writing. Where payment is taken online it is processed through Bokún and its payment processors, following their protocols. We do not collect or store your card details.

5. Cancellation and refunds

5.1 Cancellation by the Client

• Cancellations are made through Bokún and follow its cancellation process. You may also notify us in writing at info@lebanontoursonline.com or by WhatsApp.
• Cancelled 2 days (48 hours) or more before the Tour start time — full refund.
• Cancelled less than 2 days (48 hours) before the Tour start time — no refund.
• No-show — if you are not at the agreed pickup point at the agreed time and cannot be reached, the Tour is treated as a no-show and no refund is due.
• Refunds are returned by the same method used to pay, and processing times are governed by Bokún and the relevant payment provider.

5.2 Cancellation by us

We may cancel a Tour for reasons including severe weather, road closures, security concerns, vehicle failure, or circumstances beyond our control. In that case we will offer you, at your choice, an alternative date, a suitable alternative Tour, or a full refund of amounts paid to us. We are not liable for any other costs you may have incurred, such as flights or hotels.

6. Changes to a Tour

• Itineraries are indicative. We may change the order of sites, substitute a site, or adjust timings for reasons of safety, weather, traffic, site closures or local conditions.
• If a site is closed on the day for reasons outside our control, no refund is due for that site, though we will make reasonable efforts to offer an alternative.
• Requests to change a confirmed Booking are subject to availability.

7. Your responsibilities

• Travel documents — you are solely responsible for holding a valid passport, visa and any permits required to enter Lebanon or any site visited. We are not liable if you are refused entry.
• Punctuality — please be ready at the agreed time. Late arrival may shorten the Tour without a refund.
• Conduct — we may end the Tour without refund if a Client behaves in a way that is unsafe, unlawful, or seriously disruptive to others.
• Personal belongings — you remain responsible for your own property. We are not liable for items lost or left in vehicles or at sites.
• Local laws and customs — please respect the laws, customs and dress codes of religious and heritage sites.

8. Health, fitness and activity risks

Some Tours involve walking on uneven ground, steps, ruins, caves and mountain terrain. Certain Tours include adventure activities such as paragliding and hiking. These carry inherent risks that cannot be eliminated.

• You must tell us before booking about any medical condition, disability, pregnancy, allergy or mobility limitation that may affect participation.
• You confirm that each member of your party is in a suitable state of health to take part.
• Adventure activities may be operated by independent third-party providers with their own terms, safety rules, weight and age limits, and waivers, which you must follow.
• We may refuse participation in an activity on safety grounds.
• You take part in such activities at your own risk.

9. Insurance

We strongly recommend that every Client holds comprehensive travel insurance covering medical treatment, emergency evacuation, personal accident, cancellation, and — where relevant — adventure activities such as paragliding and hiking. We do not provide travel insurance.

10. Liability

• We provide our Tours with reasonable skill and care.
• We are not liable for loss or damage caused by events beyond our reasonable control, or by the acts or omissions of third-party suppliers or of the Client.
• Except in cases of personal injury caused by our negligence, or any liability that cannot lawfully be excluded, our total liability arising from a Booking is limited to the total amount you paid us for that Booking.
• We are not liable for indirect or consequential losses, including missed flights, missed connections, or loss of enjoyment.

11. Force majeure

We are not liable for failure to perform where caused by events beyond our reasonable control, including war, civil unrest, terrorism, strikes, epidemics, extreme weather, natural disasters, border or road closures, or government action.

12. Photography and media

We may take photographs or video during a Tour for promotional use. If you prefer not to appear, tell your guide or email us and we will respect that.

13. Complaints

Any complaint must be raised before the Tour is completed — please tell your guide as soon as a problem arises so we have the opportunity to put it right on the spot. This is important: if we are not told while the Tour is still running, we cannot fix the problem, and we may not be able to consider a claim afterwards. If the matter cannot be resolved during the Tour, write to info@lebanontoursonline.com.

14. Intellectual property

All content on this website — text, photographs, logos and itineraries — belongs to Lebanon Tours Online or its licensors and may not be reproduced without our written permission.

15. Privacy

Personal data is handled in line with our Privacy Policy.

16. Governing law

These terms are governed by the laws of the Republic of Lebanon, and the courts of Beirut have exclusive jurisdiction over any dispute.

17. Contact